Good questions,straight answers.

No. Everything is handled online: you email your documents, we meet on video or phone when needed, and you approve returns by email. If you would rather meet in person, we can arrange that too.

By email. There is no account to create and nothing to install, and clear phone photos of receipts and certificates are fine. We send a checklist so you know exactly what we need.

We are based in Johannesburg, but because we work digitally we serve clients across South Africa and South Africans living abroad.

A chartered accountant (SA) with broad commercial experience reviews every return and set of accounts before it is filed, and you deal with us directly by email, WhatsApp or video. Your file is never outsourced to a third party.

We aim to reply to emails and WhatsApp messages within two business days. Urgent SARS matters are prioritised.

Monthly services are billed at a fixed monthly fee. One time work, such as registrations or outstanding returns, is quoted upfront. We confirm the scope and fee in writing before we start.

No. You complete your details and accept our terms of engagement online, by ticking the acceptance boxes and typing your name. Under the Electronic Communications and Transactions Act, that is a valid way to agree to the engagement.

Yes. With your permission we request a professional clearance and handover of records from your previous accountant, and make sure no deadlines are missed during the transition.

Monthly services run on a rolling basis with a reasonable notice period, set out in your engagement letter.

Your file is treated as confidential and is used only for the work you have asked us to do. We process personal information in line with the Protection of Personal Information Act (POPIA). We never ask for your eFiling password, and we never ask for bank details through website forms. When we need your banking details, we ask you to email us a bank confirmation letter, which you can download from your banking app.

No. We will never ask you by email or WhatsApp to change the bank account you pay us into. If you receive a message like that, please call us on +27 72 562 3026 before you pay anything.

Yes. As your registered representative we can deal with SARS correspondence, verifications and objections on your behalf.

No reputable practitioner can guarantee a tax outcome. What we can do is make sure every legitimate deduction is claimed, your return is accurate and it is submitted on time.